Get in touch

One address, answered by a person: support@karera.ca. We usually reply within one business day.

What are you writing about?

About an order you placed

The order lookup shows the current stage — received, in production, or shipped — without waiting for a reply. You'll need your order number and the email you used at checkout.

Check order status

A card, album, or passcode problem

Scanning trouble, a passcode that isn't working, an album that has expired, or a keepsake that arrived damaged — the support page covers each of these, including what we need from you to fix it.

Go to support

Selling Karera in your shop

Florists, boutiques, and gift shops can offer a keepsake as a premium add-on with no inventory and no technical setup. The partner page explains the model; email us to start a conversation.

Partner programme

Privacy and data requests

Ask for a copy of everything in your album, or ask us to delete it. Write from the email address on the order and we will confirm the request before acting on it.

What to include

If it concerns an order, your order number and the email you checked out with are enough for us to find it. If you have the keepsake card in front of you, the short code printed beneath the QR is faster still — it identifies the exact card without any other detail.

Please don't send passwords or payment details by email. We will never ask for them, and we never need them to resolve anything.

Elsewhere

We post new designs and occasional offers on Instagram. Karera is a brand of Execute Ventures Corp., a Canadian company established in 2025 — more about us is on the about page.